Returns, refunds, and order help.

Returns

We accept returns only for eligible items that arrive damaged, defective, or incorrect. Because many O’tionbleu products are custom or made-to-order, we do not accept returns for buyer’s remorse, wrong size selection, or change of mind.

To request a return, contact us within 7 days of delivery with your order number and photos of the issue.

Refunds

Refunds are issued only after the return or claim is reviewed and approved. Approved refunds are sent back to the original payment method.

Shipping charges are non-refundable unless the issue was caused by an error on our end.

Exchanges

Exchanges are handled case by case. If an item is damaged, defective, or incorrect, we may replace it instead of issuing a refund.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, email us as soon as possible with:

• Order number
• Photos of the item and packaging
• A short description of the issue

Contact

For all return or refund requests, contact:

Email: contact@otionbleu.us
Response time: 1-3 business days